Refund policy

The 7-day satisfaction guarantee

1. Watch your first recording. The 7 days start when your first recording is available in the members area. If recordings are already there when you join, they start when you join.
2. Request the refund from your dashboard. Sign in, open the Account panel, and choose "Request a refund". Pick a reason; anything you add helps us improve. You can ask before your first recording goes up too.
3. Dwayne approves it. Every request is reviewed within 2 business days, and you keep access in the meantime.
4. You get a full refund. Everything you paid for the membership goes back through Stripe to the card or payment method you used. Banks usually show it within 5 to 10 business days. Your membership ends when the refund is approved, and you will not be charged again.

The guarantee covers your first membership only, once per person. Team plans follow whatever was agreed in writing for the team. Can't sign in? Email dwayne@gefferie.com.

Cancelling is different from a refund

Cancelling stops your next renewal. You can do it any time from the billing link in your members dashboard. You keep full access until the end of the period you already paid for, and you will not be charged again.

Outside the guarantee, we do not refund the unused part of a monthly or annual period when you cancel. The exceptions: where the law requires it, or where we cannot deliver what you paid for (see sections 3 and 11 of the Terms).

Your 14-day cancellation right

At checkout you ask for immediate access and acknowledge that you lose the statutory 14-day cancellation right for digital content once access starts. The 7-day guarantee above still applies.

Failed renewals

If a renewal payment fails, access continues for 7 days while you update your card. No refund is involved: once the payment goes through, your membership carries on as normal.

Charged by mistake or disputing a payment

If you think a charge is wrong (for example a duplicate purchase), email dwayne@gefferie.com first. We will fix genuine mistakes quickly, and accidental duplicate charges are always refunded in full. If you open a dispute with your bank instead, your access may be paused while the dispute is open.